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1. What is TOKIE Solutions?

It is an all-encompassing solution ecosystem proudly developed in-house and manufactured within our own factory premises. TOKIE Solutions comprises the following major components: (i) TOKIE family of PTT hardware devices (ii) TOKIE App (iii) TOKIE BOXX Dispatch (iv) TOKIE Enterprise.


2. Are Solutions customisable?

Yes, this is the key reason why service providers choose to partner with us. As we carry out our own research, development and manufacturing, we are able to customize our offerings at the source code and ROM level, including customizing hardware designs for some key clients.


3. Is TOKIE a SaaS ("Software-as-a-Service") offering?

Yes, TOKIE Enterprise Server is hosted in the cloud and allows organisations to access the full TOKIE functionality at lower costs than in-house installation; however, to meet special customer requirements, TOKIE also offers an OnPremise Enterprise server option.


4. Does TOKIE devices work globally in any country and across any geographical distances?

TOKIE works on either cellular data or WiFi, including GPRS, EDGE, 3G / UMTS and 4GLTE, are SIM unlocked and designed for compatibility with any telco network. This makes TOKIE devices truly global, telco-agnostic and distance-agnostic.


5. What happens if users are outside of cellular and WiFi networks?

The PTT functionalities will not be available without cellular and WiFi coverage. However, the TOKIE device can be used as a normal phone if the phone is registered with a GSM SIM card and a GSM 2G signal exist.


6. Why are IP-based solutions superior to traditional walkie talkies?

Traditional two way radio will always be limited by distance and interference. In contrast, TOKIE 4G LTE Push-to-Talk devices are loud, clear and interference-free. More importantly, it does not require any investment in expensive radio infra-structures, like repeaters, towers, antennas or leasing sites.


7. What are the Lone Worker Protection (LWP) features?

In case of emergencies, pressing the orange SOS button sends an alarm to users on the network, showing the location of the caller who pressed the SOS button so that he/she will immediately get noticed.


8. Can users bring their own devices to enjoy TOKIE solution features?

The full range of TOKIE services is optimized or use on TOKIE-branded devices only.

TOKIE devices are designed for very low-total-cost-of-ownership, hence would represent the best hardware choice from a price and feature perspective.


9. Can users download personal apps via Google Playstore?

TOKIE allows authorised administrators to determine usage policies.


10. Can user locations be tracked?

Yes, all TOKIE devices are equipped with GPS Location, Tracking and Zones to enable dispatchers to view user's real-time position, track user past movement and monitor users in the zones.


11. Is TOKIE compatible with traditional PMR system?

Yes. These projects are handled on a case-by-case basis.


12. Can TOKIE users make private and groups calls?

Yes, users can make both type of calls and also send private messages to other users. Communications can take place at the same time, among the different groups, regardless of the number of groups set up.


13. Can video recordings be transmitted live?

Yes, live transmission is possible and a copy of the recording is also saved on the device's memory or external TF card, depending on the chosen setting. The video footage can also be viewed from any terminals or from the Dispatch console.


14. What is the pricing model?

While we have standard guidelines for software subscription fees, recommended hardware retail prices and warranty terms, we realized that the best partnership models are always based on having a win-win mindset. Since TOKIE Solutions are optimized for Enterprise users and no two markets are 100% alike, we have developed very flexible pricing models over the years to suit the situation at-hand. Share your plans to win the markets and we will propose a bespoke partnership model to succeed together.


15. What is Dispatcher Console?

The T.BOXX dispatcher console offers a full-feature dispatch solution, bringing TOKIE to the highest professional level of communications enablement. It features group/private calling, creating dispatch group to reorganize group communications, remotely controlling the device camera or microphone, monitoring user’s location, real-time history tracking, creating geo-fences in zones to monitor and control desired user activities and monitoring live videos to react to problems or emergencies at a moment’s notice.


16. What is Accounts Management System (AMS)?

The Accounts Management System (AMS) enables our customers and agents to manage their resources more effectively and conveniently anytime. They can create accounts with unlimited groups or channels according to the applicable licensing terms.


17. What is Device Management System (DMS)?

The Device Management System (DMS) manages the device resources remotely. This includes managing the apps on the device, disabling device camera and external storage, remote data wiping, controlling which application to always run and restricting access to system.


18. What is Evidence Management System (EMS)?
The Evidence Management System (EMS) manages the photos and videos saved on the device by pulling the contents over WiFi or USB during charging. Media content capture by the device is not removable; users can choose to archive for future reference, or delete from the system.


19. What is Local Positioning System (LPS)?

The Local Positioning System (LPS) is an important complementary segment and alternative to GPS. Unlike GPS, it does not provide global coverage but it is more accurate, efficient and adaptive to local indoor environments such as airports, metro stations, tunnels and other areas.


20. What is Lone Worker Protection (LWP)?

Lone Worker Protection (LWP) helps to create a safe and healthy work environment for your employees. Whether the lone workers are in a remote or dangerous location, the LWP will keep these lone workers safely connected to your team via their TOKIE devices.


21. What is Incident Reporting System (IRS)?

Incident Reporting System (IRS) is designed to manage user tasks to ensure the problems are attended to, or an assignment is fulfilled. Tasks can be assigned by the administrator to any individual or a team for their necessary action.


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